General Information

Communications dispatchers are the first first responders.  Our dispatchers handle incoming 911 and non-emergency calls and dispatch law, fire and medical resources to the residents of our community. 

The El Paso County Sheriff’s Office communications center is one of eight Public Safety Answering Points (PSAPs) in El Paso and Teller Counties.  We dispatch for eight law enforcement agencies and 19 fire departments.  We are pleased to be able to provide call taking and dispatch services for the communities of Calhan, Green Mountain Falls, Fountain, Manitou Springs, Monument, Palmer Lake, Pikes Peak Community College and the United States Air Force Academy.  For a complete list of law enforcement and fire agencies we service, click the resources tab on the right.

To provide quality, efficient and timely service to our community, we have developed complex response plans for our medical and fire responders.  Our community has many rural fire departments that require mutual and automatic aid from other agencies.  The development of these systems has proven to be highly effective while improving reliability and reducing error.

To enhance communication between seven of the PSAPs, a Computer Aided Dispatch (CAD) CAD-to-CAD was developed and implemented.  This functionality provides our PSAP the ability to communicate with fire departments, police departments and ambulance providers through the CAD system without the need for phone calls or radio transmissions.  When rollover calls or misrouted calls are received by our agency, we process these calls and send the information via the CAD system to the appropriate responding agency.  For a PSAP inundated with 911 calls, this can be the only means of getting that emergent call response through. 

The Communications Center is proud to have been named the 2013 “Team of the Year” by the Colorado Association of Public Safety Communications Officials, in conjunction with the Colorado Chapter of the National Emergency Numbers Association.