General Information

The IT Section is a coordinated team that provides all facets of IT support to the Office.  We are responsible for maintaining all of the technology operations including phones, printers, fax machines, computers, mobile devices and major software systems in use throughout the Office.

Our Mission: Provide the technology tools and support required by the Sheriff’s Office to meet its primary mission.  We are genuinely dedicated to professionalism, excellence, and competence. We believe in rapid response, open communication, and teamwork.

The members consist of the following positions:

IT Support Manager, Guy Funkhouser sets direction and makes technology decisions that affect large the Office as a whole.  Mr. Funkhouser works with vendors and other agencies to identify up and coming technologies that might prove useful, works with Command Staff to assist in meeting strategic goals utilizing technology and assists in the project management of various Enterprise-related systems.  Mr. Funkhouser also directs support of the help desk working directly with County IT to ensure reliable systems throughout the Sheriff’s Office various locations and mobile devices.

Help Desk Technician -this position answers inbound support requests, creates and manages the work orders with assignments and follow up, provides first line end user support, supports the BizHub print management systems, serves as liaison to the County Help Desk for various routine tasks, and assists with completing purchase paperwork.

IT Support Specialist - this position is responsible for the day to day end user support of all things computer related. Each Specialist is assigned a primary geographical area of responsibility (a building or complex) within the Office, becoming a subject matter expert in certain functional and technical operations performed at that site, as well as common technology functions performed across the entire Office. 

Listed below are just a few of the software/hardware systems we support:

• Jail Management System
• NDE-x (Nation Data Exchange from the FBI)
• Records Management System
• Civil Process System
• Offender Watch (sex offender registration and publication)
• Mobile Data Computers
• VisiNet Mobile (mobile dispatch application in patrol cars)
• CJC video camera system and DVRs
• Emergency Operations Center and Mobile Command technology systems
• Cell phones and mobile data devices
• Evidence Management System
• Fleet Management System
• Online Services (CopLogic, Crime Reports, Web Blotter)
   

For general IT and support issues, please contact us through our Help Desk at 719-520-7500 or via email at sos@elpasoco.com.

Guy Funkhouser, IT Support Manager, can be reached directly at 719-520-7576